Terms & Conditions

  • The hiring contract is between the hirer and the owners.
  • Reservations are made in the following way:
    • Reservations should be made initially by email or telephone.
    • Your dates are then conditionally reserved for two working days.
    • To confirm your reservation, you should then send the owners a cheque for 25% of the hire fee or alternatively pay by credit or debit card over the telephone.
    • If the dates are within 28 days then the full fee must be paid at confirmation.
    • Once we have received your payment we will confirm your booking in writing by post.
    • The full balance is due 42 days prior to the dates.
  • Once confirmed by the owners the hirer becomes responsible for the total advertised price of the reservation.
  • Properties are available between the hours of 4pm and 10.30pm (or otherwise by prior arrangement) on the day of arrival and vacated by 10am on the day of departure.  Arrival/departure times outside of the above can be arranged prior to arrival, but may incur additional costs.  Arrival after 10.30pm without arrangement will result in a ‘no show’ where the hirer will have no further claim against the owner and access will be provided on the following day.
  • It is the hirer’s responsibility to pay for any accidental breakages or damage that occurs during the holiday. The hirer is also bound to leave the property in a clean and tidy condition. You must tell the owner immediately of any breakages or equipment failure.
  • The hirer will be required to permit the owner or their agents access to the property for any reasonable purpose.
  • The hirer agrees not to exceed the maximum number of persons allowed to stay in the property.
  • Cancellation: Should you wish to cancel your booking please let us know in writing as soon as possible. In this event any fees paid less the deposit will be refunded if cancelled 28 days or more prior to the booking. If the cancellation is made eight weeks or less prior to the reservation dates no refund will be given unless the property is re-let in which case any fee paid less the deposit will be re-funded. The owners will make reasonable efforts to re-let the property. In the event of jury service, qualifying redundancy, cancellation of HM armed forces leave or HM police of any member of the party a full refund will be made.
  • If the property becomes unavailable on the date stated for example due to damage or other problems with the property, your fee will be refunded in full, including the deposit. The hirer shall have no further claim against the owner.
  • Any complaints should be made to the owner immediately so that it can be investigated and remedial action taken. Requests for compensation will not be considered after the holiday. We are always interested to hear of your ideas for future improvements to the property.
  • Pets: Lane Farm is a working sheep farm and as such it can be difficult for us to accept pets; however, we may be able to make exceptions with prior arrangement and subject to additional costs.
  • Excess noise or other nuisance causing disturbance to other guests or neighbours will not be acceptable and may result in termination of the booking without refund.
  • Both properties are non-smoking, evidence of smoking in the properties may result in termination of the booking without refund.
  • Whilst every effort is made to ensure that all aspects of the property remain as advertised we accept no liability for items outside our control eg power cuts, drought, or for loss or injury to persons or their property whilst on the premises.

Updated January 2018

 

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